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Written Records Are Key To Figuring Out How Well Things Work

A clear understanding of what strategies are effective and which are not can make all the difference in automotive. In his insightful session with David Long at Digital Dealer, Tom Gregg from Vehicle Acquisition Network spoke on the importance of a well-documented process.
"Why is documentation key?" Gregg asks. The answer lies in the clarity and direction it provides. With a written process, teams can quickly identify areas with the highest potential for impactful changes. This approach becomes particularly effective when tweaking processes to align with desired outcomes.

Gregg suggests focusing on these documented processes to refine operations. This strategy brings clarity and paves the way for continuous improvement within the industry.